Refund Policy

Last updated: March 2026

1. 30-Day Money-Back Guarantee

We want you to be completely satisfied with Cataproof. If you are not happy with your subscription, you may request a full refund within 30 days of your purchase — no questions asked.

Beyond the 30-day period, you may still request a refund at any time. All refund requests are handled by our Merchant of Record, Paddle.com Market Ltd, in accordance with Paddle's Consumer Terms.

2. How to Request a Refund

To request a refund, you can:

  • Send an email to [email protected] with your account email and the reason for your request (optional)
  • Use the cancellation option in your Account Settings

Refunds are typically processed within 5-10 business days. You will receive a confirmation email once the refund has been issued.

3. Payment Processing

All payments for Cataproof are processed by Paddle.com Market Ltd, which acts as our Merchant of Record. This means that Paddle handles all billing, invoicing, sales tax, and refund transactions on our behalf.

When a refund is approved, it will be issued by Paddle using the same payment method you used for the original purchase. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.

4. Subscription Cancellation

You may cancel your subscription at any time through your Account Settings or by contacting us. Upon cancellation:

  • You will retain access to your subscription features until the end of the current billing period
  • No further charges will be made after cancellation
  • Refund requests after cancellation are handled by Paddle in accordance with their Consumer Terms

5. Free Plan

The Cataproof Free plan is provided at no charge. Since no payment is collected, no refund is applicable. You may continue using the Free plan indefinitely or upgrade to a paid plan at any time.

6. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason, as described in our Terms of Service (Section 9).

Our 30-day money-back guarantee extends beyond this statutory right, giving you additional time to evaluate the Service. Both rights apply — you may exercise whichever is more favorable to you.

7. Contact

If you have questions about our refund policy, please contact us:

Email:[email protected]

Contact:
Gradient Zero Deutschland GmbH
Vogesenring 57
79219 Staufen, Germany